Kudos for Palm Tech Support

A couple of days ago, I got an unexpected call from Shane at Palm Tech Support. He’d heard about my Treo problems from his boss Richard and asked if there was anything he could do to make things right. Long story short, a box arrived this morning with a new Treo 650, replacing the sound-deprived one which I’d had stuffed in a drawer for the past year (and which is currently on its way back to Palm’s repair center).

Whatever problems the 650 itself had, I definitely have to tip my hat to Richard, Shane, and Palm Tech Support. You guys deserve a lot of credit for this one, and it’s the kind of tech support that gets people talking (in a good way!) about you. Well done, and many thanks!

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